Support

Tell us what went wrong and where you got stuck.

Kairnex support covers private pilots, workspace invitations, reviewer access, approved mobile access, and evidence-source connections.

Workspace users

Include your organization, workspace, your role, what you were trying to do, how urgent it is, and a non-sensitive description of what happened.

Reviewer and mobile access

Contact the customer workspace owner first for invitation, permission, reviewer-link, or mobile connection questions. Include the device or app version and the point where the process stopped.

Evidence-source integrations

For KairnexXray, AgentBoundary, ExposureOps, or KeyControl, include the source tool and version, the related review, package ID, delivery time, and sanitized error or request ID. Never send verification secrets, API keys, credentials, raw tokens, or sensitive records through email.

New pilot requests

Use the Starter Sprint for a fixed five-business-day service, or the pilot request path when your team needs a private workspace.

Security issues

Review the Security and Trust page before reporting a suspected vulnerability. Send only the minimum sanitized information needed to identify and reproduce the issue.